Terms of Use
Effective date: 24 August 2026
These Terms of Use ("Terms") govern access to and use of the HelmBook website at https://helmbook.com (the "Website") and the HelmBook yacht fleet management software, including its web and mobile applications (together, the "Service").
The Service is provided by InfinityTech Enterprise Solutions, Char. Trikoupi 6, Pireas 185 36, Greece ("HelmBook", "we", "us", or "our"). By accessing the Website, using the Service, or accepting an order form, proposal, subscription agreement, or other written agreement with us (the "Customer Agreement"), you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind it.
1. The Service
HelmBook is a yacht fleet management and accounting platform designed for yachting companies operating under Greek jurisdiction. Depending on the agreed configuration and your permissions, it may include fleet, company, accounting, procurement, inventory, maintenance, crew, compliance, document, reporting, approval, checklist, and mobile-workflow features.
The precise scope, implementation work, hosting arrangement, support level, fees, and subscription period are set out in the applicable Customer Agreement. In a conflict, the Customer Agreement takes precedence over these Terms.
2. Dedicated Customer Instances
HelmBook is deployed as a dedicated, separate instance for each customer. Your organisation is responsible for determining which users, companies, yachts, records, and workflows are configured within its instance.
Where agreed, we may provide hosting, maintenance, implementation, or support. Any access we require to a customer instance is limited to what is reasonably necessary to provide those services and is handled under the applicable Customer Agreement and Data Processing Agreement.
3. Accounts and Access
Access is provided through accounts created or authorised by the customer organisation. You must provide accurate and current account information, keep credentials confidential, use strong unique passwords, protect access devices, promptly report suspected unauthorised access or a security incident, and ensure only authorised individuals use your account.
The customer organisation manages user access, roles, and permissions and must promptly remove users who no longer require access. Each user must use only their own account and must not share credentials.
4. Acceptable Use
You must use the Service lawfully, professionally, and only for legitimate business purposes. You must not violate applicable law, regulation, contractual obligations, or third-party rights; upload malicious code; interfere with the Service or bypass controls; access unauthorised data or functionality; copy, modify, reverse engineer, decompile, or create derivative works except where mandatory law permits; send unsolicited communications; infringe intellectual-property rights; store unlawful content; or resell, rent, lease, sublicense, or make the Service available to third parties without written agreement.
We may suspend or restrict access where reasonably necessary to protect the Service, other customers, users, or our legal rights.
5. Customer Data and Responsibilities
"Customer Data" means information, documents, records, content, and personal data entered into, uploaded to, generated through, or otherwise made available in a customer instance. The customer remains responsible for it and for having a lawful basis to collect, use, store, disclose, and process it through the Service, including required notices, consents, permissions, and approvals.
The customer is responsible for the accuracy, completeness, and legality of Customer Data; reviewing entries, reports, approvals, and workflow outcomes before relying on them; maintaining internal controls, approvals, and retention practices; and determining whether and how to use accounting, tax, legal, or compliance information generated through the Service.
HelmBook provides software tools, not accounting, tax, legal, regulatory, maritime-safety, or other professional advice. The Service does not replace the independent judgement of qualified professionals.
6. Personal Data and Privacy
For personal data processed within a deployed instance, the customer organisation is generally the data controller and HelmBook acts as a processor or support provider where engaged. This processing is governed by the applicable Data Processing Agreement. For Website personal data, including demo requests and business communications, read our Privacy Policy.
7. Intellectual Property
HelmBook and its licensors retain all rights, title, and interest in the Service, Website, software, documentation, branding, designs, and other materials made available by us, including all intellectual-property rights. Subject to these Terms and the Customer Agreement, we grant the customer a limited, non-exclusive, non-transferable, non-sublicensable right for authorised users to access and use the Service during the agreed subscription period.
Feedback or suggestions may be used to improve the Service without obligation or compensation, provided we do not identify you or disclose your Confidential Information.
8. Confidentiality
Each party may receive confidential information in connection with the Service. Each party will protect the other's confidential information using reasonable care and use it only as necessary to perform or receive the Service. Confidential information excludes information demonstrably public without breach, lawfully known already, independently developed, or lawfully received from a third party without confidentiality obligations.
9. Availability, Maintenance, and Support
We aim to provide a reliable and secure Service, but it may be unavailable due to maintenance, updates, security measures, technical issues, third-party infrastructure, or circumstances beyond reasonable control. Where reasonably practicable, we will give advance notice of planned maintenance materially affecting access. Support, response times, and service levels are governed by the Customer Agreement.
10. Third-Party Services
The Service may integrate with or rely on third-party services, including identity providers, hosting providers, notification services, mapping services, or mobile operating systems. Their use may be subject to their own terms and privacy policies. HelmBook is not responsible for third-party services outside our reasonable control.
11. Fees and Payment
Fees, invoicing, taxes, payment terms, and late-payment consequences are set out in the Customer Agreement. Unless otherwise stated, fees exclude applicable VAT and other taxes. We may suspend access for material non-payment after reasonable notice, subject to the Customer Agreement and applicable law.
12. Suspension and Termination
Either party may suspend or terminate access in accordance with the Customer Agreement. We may suspend access immediately to address a security risk, prevent unlawful use, comply with a legal obligation, or protect the Service or its users. Where appropriate, we will notify the customer and restore access once resolved.
On termination, Service access ends. Customer Data export, retention, return, and deletion are handled under the Customer Agreement and applicable Data Processing Agreement.
13. Disclaimers and Limitation of Liability
The Service is provided on an "as available" basis, subject to express commitments in the Customer Agreement. To the maximum extent permitted by law, HelmBook does not warrant uninterrupted, error-free Service or suitability for every purpose or regulatory requirement.
Nothing excludes or limits liability that cannot lawfully be excluded or limited. Additional warranties, liability limits, exclusions, or remedies are set out in the Customer Agreement.
14. Changes to These Terms
We may update these Terms. The latest version will be published here with an updated effective date. Where a change materially affects contractual rights, we will provide notice under the Customer Agreement. Continued Website or Service use after that date constitutes acceptance to the extent permitted by law.
15. Governing Law and Disputes
These Terms are governed by the laws of Greece, without regard to conflict-of-law rules. Disputes are subject to the competent courts of Piraeus, Greece, unless mandatory law requires otherwise.
16. Contact
InfinityTech Enterprise Solutions
Char. Trikoupi 6, Pireas 185 36, Greece
Phone: +30 210 444 68 93
Email: [email protected]